Complaints

How to complain about SamePay

Email compliance@solvosolutions.co.uk or write to Solvo Solutions Ltd, Office 116 Regents Pavilion, Moulton Park Industrial Estate, Northampton, NN3 6BJ. We will acknowledge your complaint promptly, investigate it, and send you our final response within eight weeks.

If you are not satisfied

If you are unhappy with our final response, or eight weeks have passed without one, you can refer your complaint to the Financial Ombudsman Service: financial-ombudsman.org.uk, 0800 023 4567 (no charge from UK landlines and mobiles).

Complaints about the handling of your claim

Claims are handled by Harcus Parker, solicitors authorised and regulated by the Solicitors Regulation Authority (SRA no. 653501). Their complaints procedure is in the client care information they send you, and you can escalate to the Legal Ombudsman at legalombudsman.org.uk.

Complaints about your personal data

If your complaint is about how we have used your personal data, please contact us first at the email address above so that we can put things right. If you remain unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk. Our Privacy Policy explains what we hold about you and your rights over it.

SamePay is a trading style of Solvo Solutions Ltd (company no. 14760023), authorised and regulated by the Financial Conduct Authority (FRN 1013195) for regulated claims management activity.